My Services

Residents in the unincorporated areas of Sacramento County (*except multifamily apartment complexes/mobile home parks served by commercial ​franchised​ haulers) receive the following outlined services. 

Residential Services: What We Do and What to Expect 

Along with the services listed below, we focus on educating our roughly 165,000 residential customers about service requirements, acceptable and unacceptable items, and the importance of sorting smart and recycling right. For details, visit our webpages, review the Residential Curbside Collection Services Guide​ (language translations​), use the SacGreenTeam mobile app, and the “How Do I Get Rid Of…” tool, as well as email your questions to

Route Reviews: Our staff conduct random Route Reviews, also known as the Lid Flipper program, to visually review curbside cart set-out and contents to provide customers with feedback, education, and resources to meet service requirements. If you see them in the field be sure to wave hello – they are there to help! ​

​To Request Additional Services:

Representatives are available Monday - Friday, 8 am - 4:30 pm. 
Call 916-875-5555, complete the online customer service form, or email, for the following services: cart delivery, replacement, repairs, exchanges; forgot to set out a cart; billing questions; and, schedule a Bulky Waste Pickup appointment.

​To report missed service of a cart that was ​set out by 6 AM on a regular service day, call 3-1-1 (if calling from outside of unincorporated County, call 916-875-4311).

Additional information:​​

Never Miss Your Curbside Collection Again. DownLoad the App image. 

Never miss your curbside collection day!​  The app is available to download in the app stores for both Apple and Android devices.​​

Apple App Store Image  Google Play