Your Bill

1. ​Customer account number
2. Total amount due - includes charges for all services both past due, current and any adjustments
3. Due date - applies to current charges only and does not extend to any unpaid balance
   
4. Parcel number for service address
5. Service address
6. Owner name
7. Dates covered for billing period
8. Prior balance from last statement
9. Last payment amount and date received
10. Current charges
11. Customer message area - this space may be used to provide information messages for our customers
12. Adjustments - miscellaneous credits
13. Adjustments - miscellaneous debits
14. Delinquent fees
15. Customer name and mailing address - this may differ from the service address and may contain special instructions

1. ​County ordinance for billing and service
2. Miscellaneous County telephone numbers
3. Paperless billing instructions
   
4. Change of mailing address form

1. Customer Account number
   
2. Bill Period End Date
3. Date range of Stormwater Utility billing
4. Total current Stormwater Utility charges for parcel
5. Stormwater Utility message area - this space may be used to provide important messages to our customers
6. Date range of sewer billing
7. Service address
8. Local sewer charge for maintenance and upkeep of sewer pipelines
9. Regional sewer charge for maintenance and upkeep for treatment of wastewater
10. Total current sewer charge for service address
11. Total current sewer charge for parcel
12. Sewer message area - this space may be used to provide important messages to our customers
13. Type of Waste Collection Service
14. Date range of Refuse billing
15. Service Address
16. Description of Waste Collection commodities and number of carts for parcel
    
17. Total current Waste Collection charge for service address
    
18. Total current Waste Collection charge for parcel​

1. Customer account number
2. Bill Period End Date
3. Waste Collection message area - this space may be used to provide important messages to our customers
4. Type of Water service - Metered or Flat
5. Date range of Water billing
6.  
7. Identifier for reading meter electronically
   
8. Physical meter serial number
9. Metering information - your meter reading for the beginning of the billing period
10. Metering information - your meter reading for the end of the billing period
11. Consumption in cubic feet
12. Consumption in gallons
13. Average usage per day​
14. Water consumption charge
    
15. Pipe charge
    
16. Water usage discount
17. Capital Development charge
18. Calculated water charges for Parcel
19. Total water charges for parcel after discount (if applicable)
    
20. Water message area - this space may be used to provide important messages to our customers​

Get Your Accou​nt​ Balance >

Recurring

Why write a check? Pay your Sacramento County Consolidated Utility bills automatically with Electronic Funds Transfer (EFT).

Through the EFT program, your bill payment is deducted automatically from your checking or savings account:

• Saves You Time – no more checks to write or envelopes to stuff
• Saves You Money – no stamps means no postage costs or gas to drop your payment off in person
• Cutting Stress – no more worries about late payments or late fees
• Improving Security – electronic accounting documents your payments

​To signup and start making payments through EFT, log into My Utilities​.  Select "My Profile" from the menu bar, then select "Auto Pay".

How does it work?

• You will still receive your regular utility bill, but it will be paid out of the checking or savings account you designate. Payments will be processed on or about your due date (if not on your due date, within 1 to 2 days before or after).
• Please continue paying your utility bill until you receive your confirmation e-mail stating that you are now on Electronic Funds Transfer.
• Proof of payment appears on your bank statement and on your next billing statement, so you will know how much you paid.
  

Want to stop EFT?

• Simple. Just call the Consolidated Utilities Billing & Service (916) 875-5555 and ask one of our representatives to cancel your Electronic Funds Transfer payments or log into My Utilities​.  Select "My Profile" from the menu bar, then select "Manage Bank Account".  Note:  EFT recurring payments post to utility accounts by 6:00 am on the Friday prior to the due date.  If an EFT stop is requested after this time, the posting of the current payment cannot be stopped.
• Funds may not be drafted from a Credit Card or ATM Card.

One-Time

Paying your Sacramento County Consolidated Utility bill by using a One-Time Electronic Funds Transfer gives you the power to choose when and how much you wish to pay.

When you use "Pay now" on My Utilities​, your bill payment is deducted within 1 to 2 business days from your checking or savings account automatically:

• Saves You Time – no more checks to write or envelopes to stuff
• Saves You Money – no stamps means no postage costs or gas to drop your payment off in person
• Cutting Stress – no more worries about late payments or late fees
• Improving Security – electronic accounting documents your payments

To initiate and make a one-time EFT payment, simply log into My Utilities​.  Select "Pay now" from the quick link menu bar on the right hand side of the screen.

How does it work?

1. Once a "Pay now" request has been submitted, our systems import the data and perform validation checks to ensure the bank account details entered are compliant.  If we detect any issues, we will respond via e-mail within 1-2 business day so that the issue can be rectified.
2. If the data entered passes all validations, your account will be updated with the information entered and a confirmation e-mail sent to you confirming your request.
   
3. The payment amount requested will be sent to your bank within 1 business day for withdrawal.
4. Proof of payment appears on your bank statement and on your next billing statement, so you will know how much you paid.​​

E-Check

E-Check​ payments are accepted via phone or over the Internet.  Our payment processor is Grant Street Group. You may use your personal checking, personal savings, business checking, or business savings account.  (Not all banks participate in E-check.  Verify your bank’s participation in this program.)  There is no charge to the customer for using this option. Payments made via E-Check may take up to three business days to process and reflect in your account balance.  PLEASE NOTE:  The customer is responsible for the accuracy of bank account information entered.  Inaccurate information entered by the customer may result in a returned payment fee of $53.

• To make an e-check payment over the phone, please call 1-855-587-5779.

• To make an e-check payment over the Internet, please click on: Grant Street e-check link. You will be directed to the Grant Street web site. 

Credit Cards

Credit card payments are accepted via phone or over the Internet.  Our payment processor is Grant Street Group. Visa, Master Card, Discover/Novus Card and American Express cards are accepted. To pay via the telephone or over the Internet, there will be a $4.95 processing fee added by Grant Street to the transaction.  The maximum amount allowed when paying by credit card is $500.00 per transaction (exclusive of the processing fee).  If you wish to pay more than $500.00 you will need to initiate additional transactions after a three day wait period between transactions.​  Payments made via credit cards may take up to three business days to process and reflect in your account balance.

• To make a credit card payment over the phone, please c​all 1-855-587-5779.

• To make a credit card payment over the Internet, please click here: Grant Street cr​edit card link.  You will be directed to the Grant Street​ web site.

Mail payment to: 

Consolidated Utilities & Billing Services
P.O. Box 1804
Sacramento, CA 95812 

To ​ensure proper credit please include the remittance stub included with your bill with your payment. ​If you do not have your remittance stub, please write your account number on your check. 

Payments can be made in person at one of following locations:

Consolidated Utilities Billing &​ Service

10481 Armstrong Avenue
Mather, CA 95655

(Payment Counter is located on the first floor, Suite 100)

916-875-5555
Hours: Mon-Fri 8:00am - 4:30pm​​
Payment types: Cash, check and money order
​

Sacramento County Administration Building​

700 H Street
Sacramento, CA 95814
916-875-5555
(Pay at the cashiers window located on  the 1st floor)
Hours: Mon-Fri 8am - 5pm
Payment types: Cash, check and money order​